RGPD
Data protection
Our commitment to confidentiality and the fair processing of your personal data.
🔒 We only use this information to evaluate your request and never share it without your consent.
Data controller
SINISTRAL Services
SASU au capital de 500 €, 73 Allée Kléber, 34000 Montpellier. Contact: contact@sinistral-services.fr. Les informations de la société figurent dans nos mentions légales.
Your rights
Transparency and control
- Right of access and copies of your data.
- Right to rectification or erasure.
- Right to restriction or objection, depending on your situation.
- Right to data portability for information you provided.
- Right to withdraw consent at any time.
- Right to complain to the supervisory authority.
To exercise your rights: response within one month after identity verification if needed.
Processing policy
A clear framework for your data
The principles below summarize how we collect, use and protect your personal information in our disaster recovery services.
Data collected
- Identity and contact details (name, email, phone, address).
- Incident-related information and attachments you provide.
- Browsing data and technical logs for security.
- Communication preferences and cookies per your consent.
Purposes & legal bases
- Contract performance: handling your request, quotes, interventions.
- Legal obligation: invoicing and accounting duties.
- Legitimate interest: security, continuous improvement, fraud prevention.
- Consent: optional outreach and non-essential cookies.
Recipients & transfers
- Strictly authorized in-house team.
- Contractually supervised processors (hosting, payments, analytics).
- Authorities where legally required. No data is sold.
- Transfers outside the EU only with adequate safeguards (SCCs or adequate countries).
Retention periods
- Client files: duration of the relationship then limited archiving.
- Billing: 10 years.
- Security logs: 6–12 months.
- Marketing: 3 years after last contact. Cookies: per their nature.
Security
Continuous protection
- Encrypted exchanges (TLS) and access controls.
- Audit logs, secure backups, environment segmentation.
- Pseudonymization or anonymization where relevant.
Cookies & measurement
Tracking control
- Essential cookies exempt from consent.
- Analytics and marketing triggered after explicit consent.
- Managed via the cookie banner and browser settings.
Updates
Living policy
This page is updated whenever a legal or technical change affects your data. The date of the last update is provided and significant changes are notified.